You will find in this section all information regarding the shipping of your order. For any other request or additional information, please contact our customer service by email at info.fr@terroirsduliban.com
Our products are shipped in France and Europe (see the full list below). Your shipping cost is calculated according to the destination and weight of your order. Due to the current situation, shipping prices are constantly changing and a fuel surcharge may apply. We encourage you to compose your basket and click on “Continue to shipping” to consult the shipping costs applicable to your order.
1. Delivery Charges
FRANCE
› Standard Delivery – TNT (2 to 5 days):
|
Weight |
Metropolitan France |
Zone 1 (Germany, Belgium, Netherlands, Luxembourg) |
Zone 2 (Austria, Spain, Italy, Poland, Portugal, Czech Republic) |
|
0-5 kg |
10 € |
14 € |
15.5 € |
|
Above 5 kg |
13 € |
16 € |
18.5 € |
› TNT (Zone 3):
|
Weight |
Iceland, Sweden, Finland, Norway, UK, Switzerland, Liechtenstein, Denmark, Hungary, Slovenia, Slovekia, Estonia, Lituania, Latvia, Croatia, Bulgaria, Greece, Romania |
|
0-5 kg |
25€ |
|
Between 5 and 10 kg |
35€ |
Please note that prices will be invoiced excluding tax for orders outside the EU. Extra tax charges will be requested upon delivery.
2. Payment
Payment for your purchases is made on our site by bank card: Visa, MasterCard, Amex and other credit cards (e-Carte Bleue) or by Apple Pay for an Express checkout. Payments are secured by Stripe solution in conjunction with our bank BNP Paribas. No payment period is granted and orders are not sent until payment has been received.
3. Delivery
- We pay a particular attention to prepare your order. The content of each order is checked before shipping. It is packaged with the greatest care as it may contain glass jars or fragile products. Suitable and highly resistant packaging will protect your products and guarantee that you receive them in perfect condition.
- Orders placed will be prepared and sent out the following day. Orders received on Fridays and during the weekends will be sent out on the following Mondays. Orders will be delivered to the delivery address indicated when you place the order. Chronopost and DPD deliver on Saturdays.
- Delivery time indicated on the website are valid only when normal postal service allows. It excludes strike action by postal service, extreme weather condition or any force majeure event.
4. Pictures
The photographs illustrating the products on our site are provided for information only. Any variation between these photographs and the products do not engage the responsibility of Terroirs du Liban – EU.
5. Return and Refund
› Right of Withdrawal:
You have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify reasons or pay a penalty. In the event of exercise of the right of withdrawal within the aforementioned period, you must contact our Customer Service Team by email at vice team at info.fr@terroirsduliban.com or by telephone at +33 1 42 23 01 26.
› Return Conditions:
Products must be returned in new, unopened, and pristine condition, in their original and intact packaging, to the following address: Terroirs du Liban – 34 rue Piat, 75020 Paris, France. In accordance with Article L221-28 of the French Consumer Code, food products that have been unsealed after delivery cannot be returned for hygiene reasons. Return shipping costs are the responsibility of the customer.
› Refunds:
We will issue a refund within a maximum period of 14 days from your withdrawal request. This refund may be deferred until the returned products are received. The refund covers the price of the products and the initial delivery costs (based on the standard delivery rate) and is processed using the same payment method used for the original purchase.
› Defective, Damaged, or Non-Conforming Products:
Our products are covered by the statutory warranty of conformity (Articles L217-3 et seq. of the French Consumer Code). This warranty covers any defects existing at the time of delivery, including: broken or damaged products, damaged packaging, products altered prior to the expiration date indicated on the packaging (Use By Date / Best Before Date), or products that differ from the item ordered. This warranty does not cover products consumed or stored beyond this date, nor products that have been improperly stored—particularly after opening.
To make a claim, please contact us at info.fr@terroirsduliban.com and provide a photograph of the product along with its batch/lot number. We advise you to inspect your package and report any shipping-related damage immediately upon receipt. We will replace the product or, if a replacement is not possible, issue a refund. In such instances, we will cover the return shipping costs.
› Order preparation errors:
In case of missing products and errors of preparation of your order, please contact the Customer service at info.fr@terroirsduliban.com to precisely describe the problem encountered.
6. Customer Satisfaction Policy
If after using the products, you were not completely satisfied with the products ordered, please contact the customer service at info.fr@terroirsduliban.com to describe precisely the reason for your dissatisfaction. We will then ask you to clearly explain the reason for your dissatisfaction.
7. Responsibility of Terroirs du Liban - EU
Terroirs du Liban - EU declines all liability, civil or criminal, which may result from improper use of the products marketed.
8. Applicable Law - Disputes
This agreement is subject to French law. In the event of a dispute, customers can seize, at their option, the courts within the jurisdiction of Paris (courts of the address of the head office of Terroirs du Liban - EU) or for European customers only (including French) the courts of the place of delivery of the order placed on https://europe.terroirsduliban.com
Need help?
Contact us at +33 1 42 23 01 26 or +33 7 66 81 98 95
Monday to Friday, 9:00 am - 5:30 pm (except holidays)